Our customer service team handles order enquiries, shipping issues, return/refund applications and general product questions. Support working hours: Monday – Friday, 9:00 – 18:00.
Order & After-sales Support: support@orbuy.net
Business & Wholesale Cooperation: business@orbuy.net
Privacy & Legal Enquiry: legal@orbuy.net
Please include your order ID in your email for faster case processing. Attach photos, videos or tracking number when you report damaged goods, missing parcel or wrong item.
Most emails will be replied within 24 working hours. Complex dispute or insurance claim cases may take up to 48 hours for full investigation.